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Charlotte Cowen BA (2013, French and Philosophy) currently works for the Automobile Association, splitting her time between the UK and the company’s base in Lyon, France. Charlotte came to Liverpool from Rotherham in 2009 to read for the then-unusual combination of French and philosophy, although that pairing is much more traditional in France than it is in the UK.

Charlotte Cowen at AA headquarters

Charlotte Cowen at AA headquarters

Charlotte spent her year abroad in deepest rural Normandy which she initally feared was going to be a tough and isolated time but which, in the event, turned out to be one of the most signifcant years so far.

During my year abroad I met some amazing people and without realizing it I laid down many foundations for myself following graduation.

On graduation, Charlotte returned to Normandy, but this time to Rouen, as the University of Liverpool’s nominated lectrice, or English-language tutor, at the University of Rouen. There, she taught English to undergraduates and put into practice some of the skills she had admired in her tutors back in Liverpool.

At Liverpool, I learnt that hard work really does pay off, and I was guided along the way by some very supportive lecturers and professors.

Now at the AA, Charlotte is in regular contact with account managers, ensuring that customers’ concerns are taken care of as quickly as possible, and analyzing data to provide the best service to customers across Europe. In the summer, whilst most holidaymakers are enjoying their break, Charlotte will be at the AA’s European Operations Centre in Lyon, co-ordinating the AA’s yellow patrol vans on the road in France.